Intercom support leaders break down key insights from Intercom’s 2025 Customer Service Transformation Report, exploring how AI is reshaping support teams, driving efficiency, and elevating customer experiences.
Emily Lampert, Head of Product Support at Anthropic, discusses why Anthropic chose to partner with Intercom and how they balance automation with human expertise.
It might seem easy to build your own AI agent, but can you build something best-in-class? Building your own solution requires constant iteration, substantial resources, and typically delivers lower ROI than buying a pre-built AI agent like Fin.
Renowned tech analyst Benedict Evans joins us to unpack the latest AI shifts, from DeepSeek’s rapid rise to the ongoing debate between deterministic and probabilistic AI.
With AI transforming customer support, organizations must prioritize data protection. Learn how we’ve built our AI products with security-first principles to safeguard customer information while delivering exceptional service.
In our latest “Response Time” interview, we ask Kostas Sveronis, Technical Support Manager at Yodeck, about the essence of great customer service, and more.
Constantina Samara, Head of Customer Support at Synthesia on how her background in psychology informs her approach to AI-driven customer service and how Synthesia is leveraging AI to enhance both support efficiency and the customer experience.
Discover how Intercom’s next-gen customer service AI agent Fin empowers eCommerce companies to scale support, drive conversion rates, and boost brand loyalty.