10 core principles for starting up
There is an infinite amount of advice for startups, but if I had to boil it down to…
Understanding direct and indirect competition
Sometimes your customers really want to use your feature or product, but they also want something else that…
Trajectory matters more than state
When you analyze your company it’s easy to look at everything in its current state. What’s our biggest…
Product and design trends that will shape 2018
What product themes and technology are most likely to define the year ahead? Before kicking off our own…
What 2017 taught us about product
If you’re an avid reader of our blog or caught us on our World Tour, you know we’re…
NextView Ventures’ Melody Koh on leading product at a high-growth company
When your startup is growing quickly, you’re often forced to figure things out on the fly. Those who…
A great product starts with a great vision
What unique opinions does your product have about the world? What do you believe about your problem space…
How Intercom got our first customers
There are two harsh truths for startups. 1: Until you have users, you don’t have a product. 2:…
Intercom’s Fergal Reid on the product implications of AI and machine learning
Somewhere between the media hype and command line interfaces, machine learning and AI do represent the opportunity to…