Startups are knee deep in customer acquisition metrics. Click through rates, cost per click, cost per lead, conversion…

Jason Calacanis is one of the most successful angel investors in Silicon Valley. He was one of the…

We’ve just released a new book, Intercom on Starting Up. With the insane volume of startup literature already…

Choosing the correct pricing for your product is a daunting task – particularly if you’ve never priced anything…

Sending product announcements without considering your audience is like writing a love letter and then addressing it “to…

Voice is either a genius technology whose time has finally come, or the most overhyped waste of time…

When Colin Bentley and Brian Donohue joined Intercom as product managers, we were a company of less than…

The definition of an “engaged customer” varies from product to product. For a to-do app an engaged user…

Blaming your customer support team for unhappy customers is like blaming weathermen for the rain. Sure they’re involved,…