Product & Design 17 min watch
Customer retention is the new conversion
Convincing potential users to sign up for your product isn’t easy. But what happens next is far more important – customer retention is the next frontier.
Des Traynor
Latest posts by Des Traynor
Product & Design 32 min listen
Intercom on Product: Rethinking outcomes over outputs
On this episode of Intercom on Product, we discuss the five inputs that guide us at Intercom; how to think about the relationship between inputs, outputs and outcomes; and how to frame projects as customer problems instead of business problems.
Engineering 32 min listen
Intercom on Product: The principles behind how we build
Des Traynor and Paul Adams discuss the principles we use to guide us as we build great product. Helping us to encode our successes and avoid mistakes, our principles are the foundations on which we build.
Product & Design 15 min listen
Intercom on Product: The most valuable meetings for building product
Des Traynor and Paul Adams discuss the value of holding product forums and end-to-end reviews as a way of getting alignment between multiple stakeholders in an R&D organization.
Product & Design 24 min listen
Intercom on Product: How we unlock the power of feedback
In the second episode of this new product-focused series, we discuss how to harness the power of feedback to shape your product roadmap.
Product & Design 24 min listen
Introducing Intercom on Product, our brand new podcast series
Welcome to our brand new podcast series, Intercom on Product, where Intercom co-founder Des Traynor and Intercom SVP of Product Paul Adams discuss their latest thoughts on how to build successful products
Product & Design 1 min read
Product design is about cost-benefit analysis
At its core, product design is about cost-benefit analysis, and it’s key to determine how useful a certain feature will be versus how hard is it to build. Here is a useful framework to help your analysis.
Product & Design 3 min read
How we ensure alignment between sales and product
Product teams and sales teams need a way to collaborate on the product roadmap, because otherwise, you’re not listening to the potential market or answering their needs.
Product & Design 1 min read
In software, nothing comes for free
Often in software you’ll hear that you get something for free, like “the framework just gives us this for free.” But you’ll quickly discover there is always a cost, because nothing is ever “free” in software.