Latest posts by Karen Church
We hire talented, ambitious, and driven people who strive for excellence. From the moment they join us, we demonstrate what great looks like through clearly established standards, and help them deliver impact, do the best work of their careers, and develop in incredible ways.
Product & Design 6 min read
At Intercom, shipping is just the beginning. We strive to deliver outcomes as well as outputs to drive real results for our customers.
Product & Design 4 min read
Fast growth means we’re trying to answer questions that constantly change, which is why we’ve created a new function called Team RAD – Research, Analytics, and Data Science.
News & Updates 4 min read
Right now, businesses are not just waiting for their customers to check in – they’re leaning on automation to proactively communicate with them. Here’s what our data shows.
Product & Design 9 min read
Don’t mistake data for a dry collection of numbers – looked at in the right way, it offers an entirely…
Product & Design 6 min read
Analytics only matters if it drives the right decisions. Here’s how we optimized our process to deliver better product analytics…
News & Updates 4 min read
At Intercom, we’re always curious about how messaging shapes the way we communicate online with customers and website visitors. We’d…
