Latest posts by Penny Gray
Your data is our most critical asset. We protect it throughout its lifecycle with robust security practices, tailored role-specific staff training, and rigorous compliance with regulations.
Engineering 4 min read
How do you keep your business secure and also build and maintain the trust of your customers? Learn how to best secure your Intercom workspace and ensure you keep that data safe.
Customer Engagement 6 min read
Email is an important channel for acquiring, supporting, and retaining users, but your sending reputation is critical. Here’s how to improve open rates and decrease bounces.
Customer Service 5 min read
At Intercom, we’re ferociously focused on two things: our product and our customers. Keeping a strong bond between these two…