Latest posts by Sabrina Gordon
Support teams face a constant temptation to make promises to keep customers happy. That’s not practical when your product is constantly changing and evolving. How else can you keep customers happy and informed?
Customer Service 8 min read
In the early days of a startup, you typically need an office in a city like San Francisco, where there’s…
Product & Design 3 min read
The difference between writing a joke and writing a story is the same as the difference between creating a product…
Customer Service 3 min read
Explaining complex software to customers who may not have a technical background certainly has its challenges. Frustration for both parties…
Customer Service 7 min read
Your support team spends all day talking to customers about your product. That probably means they know both your product…
Customer Service 2 min read
Intercom’s mission is to make internet business personal. That’s why we’re expanding to be closer to even more of our…
Customer Service 35 min listen
Sarah Hatter discusses how the world of customer support is evolving, why great support improves product, how to scale an empathetic support culture, and much more.
Product & Design 5 min read
Designing and shipping a good product is just as hard as telling a knockout joke, and telling a knockout joke…