The ultimate guide to knowledge management in the age of AI
Everything you need to know about effective, AI-optimized customer service knowledge management, in one comprehensive guide.
Strategies for providing next-generation service for today’s customers
Everything you need to know about effective, AI-optimized customer service knowledge management, in one comprehensive guide.
Customer Service 25 min watch
Across CS and CX, there’s a lot of discussion happening about what role humans will play in the human-AI partnership. Mercer Smith joins us to discuss it all.
Customer Service 3 min read
We’re excited to reveal our latest breakthrough innovation – a personal AI assistant for every customer support teammate, right in the inbox.
AI & Automation 20 min watch
Learn how Fin AI Copilot is changing the way Intercom’s Customer Support team works, and the benefits they’re already seeing since starting to use it.
AI & Automation 8 min read
The new era of customer service is AI-first. Discover our vision for the future of customer service, and how AI will utterly transform every aspect of the space.
Customer Service 1 min watch
Learn how we’re evolving our entire customer service platform to make things easier for your customers, agents, and support managers.