How to make cross-functional design teams work
Traditionally design teams have been centralized, such that all designers worked on the same team and would take…
Content strategy: How words build a product
We’ve always cared about words at Intercom. This blog, our books and our product marketing attest to that….
Invisible design: why less is more
The hardest-working designers – and some of their best design decisions – are the ones you don’t even notice….
James Buckhouse on starting with human experience
“You’re never just designing pixels, you’re designing complements to the human condition.” We were recently lucky to host…
The cult of conversational design: why forms aren’t dead yet
2016 was the year of conversational design. Everywhere we looked, conversational UIs were breaking out of messaging apps…
When collaboration becomes a chore
As companies grow, the modes of collaboration shift from natural conversation to more organised meetings, but how do…
Intercom’s Emmet Connolly on design systems
With success at a startup comes the need for your product, processes and teams to grow – often…
Why you should ‘read’ a product like a book
Here’s how the little-known skill of “active reading” can teach you how great products get built – and…
The minimum viable product design portfolio
Over the past few months, I’ve reviewed dozens of product design portfolios, so many that I’ve been thinking…
