More about Intercom
Solutions
Website Live Chat
Onboarding & Retention
Customer Support

The Intercom Platform Free
View Pricing
Features
In-App Messaging
Team Inbox
Knowledge Base
Intercom for Mobile
Integrations
iOS & Android Apps
Resources
Watch a Demo
Docs
Developers
Events
Status
Security
Books
Company
About
Customers
Careers
Press Resources
Contact Us
 
Terms
Privacy
team@intercom.com
You’re all set. You already get our newsletter. Almost there – we’ve sent you an email to confirm your subscription.
logo
Categories
Customer Support
thumbnail
Driving new revenue: how real-time support improves conversion
thumbnail
Running a help center that retains more customers
thumbnail
Build your customer relationships around consistency and trust
thumbnail
How we scaled product demos at Intercom
thumbnail
Creating a culture of trust in customer support
thumbnail
How to build a help center from scratch
thumbnail
Using Intercom to make IT personal
thumbnail
The right way to respond to feature requests
thumbnail
Teaching users how to fish – the secret to great support
thumbnail
What’s your hierarchy of customer success?
thumbnail
How to reduce customer churn with webinars
thumbnail
Shared benefits: how non-technical managers can successfully oversee engineers
Design
thumbnail
Navigating the complexity of change aversion
thumbnail
GitHub’s Joel Califa on keeping sight of your users
thumbnail
Erika Hall on the importance of conversation in design
thumbnail
Rune Madsen on the intersection of user experience and design systems
thumbnail
Want to hire great designers? Start a blog.
thumbnail
Reflection: a key ingredient to great product teams
thumbnail
Solving Fifty Shades of Blue, or how we built our design system
thumbnail
What we learned building our bot
thumbnail
The hidden cost of design complexity
thumbnail
Make online messaging personal by embracing the nonverbal
thumbnail
Where should designers sit? Making cross-functional design teams work
thumbnail
Content strategy: How words build a product
Sales & Marketing
thumbnail
Write the perfect sales message with these 7 rules
thumbnail
So you want to build a brand? Here’s what you need to understand.
thumbnail
The 5 insights understood by all great SaaS sales reps
thumbnail
For clues to messaging’s future, look no further than its past
thumbnail
Keep it personal: how to convert your leads via live chat
thumbnail
The art of competitive selling: how to sell your product in a crowded marketplace
thumbnail
All walk and no talk? How to grow your product’s voice
thumbnail
Respect the inbox: How to better your customer communications
thumbnail
How live chat can warm up your cold outbound leads
thumbnail
Why Dale Carnegie, the grandfather of self-help books, endures in the digital age
thumbnail
The book that David Ogilvy said every marketer must read
thumbnail
Start your marketing with why: Getting your story right
Product Management
thumbnail
Why your engineering processes need to solve real problems
thumbnail
How to run a successful beta in 7 steps
thumbnail
Navigating the complexity of change aversion
thumbnail
How we run project retrospectives at Intercom
thumbnail
RICE: Simple prioritization for product managers
thumbnail
A great product starts with a great vision
thumbnail
The golden rule of A/B testing: look beyond validation
thumbnail
Ingredients to build a product first company
thumbnail
Why product teams work best without a single leader
thumbnail
The pains of growing a platform
thumbnail
Getting product strategy right
thumbnail
Why the best meetings happen at the coffee dock
Startups
thumbnail
Why your engineering processes need to solve real problems
thumbnail
10 core principles for starting up
thumbnail
Don’t let fear of feedback undermine your technical design
thumbnail
Building “Minicom”: How our engineering interviews illustrate our values
thumbnail
Understanding direct and indirect competition
thumbnail
What the evolution of cities can teach us about building platforms
thumbnail
Run less software
thumbnail
Move fast and optimize for the long term
thumbnail
What to expect: Your first few months as an engineer at Intercom
thumbnail
What makes Intercom different, and better, for Product people
thumbnail
Successful employee onboarding should focus on culture
thumbnail
Would you hire yourself?
Updates
thumbnail
Putting $125M to work for you, our customers
thumbnail
Reduce your churn with a retention messaging strategy
thumbnail
We’re doubling our product teams in San Francisco, Dublin & London
thumbnail
Convert your hottest leads right from Slack with our new two-way integration
thumbnail
Our second audiobook: Intercom on Customer Engagement
thumbnail
Announcing Intercom on Marketing – the marketing book for startups
thumbnail
2017 on Inside Intercom
thumbnail
What we shipped: 2017 year in review
thumbnail
How to build a help center from scratch
thumbnail
The future of our Operator bot is in London
thumbnail
Our first audiobook: Intercom on Product Management
thumbnail
The Upsell Messaging Starter Kit: taking the selling out of upselling
Podcast
All
Business
Design
Customer Success
Engineering
Product Strategy
thumbnail
Intercom’s Rich Archbold on how to run less software
thumbnail
Dribbble CEO Zack Onisko on building a business around community
thumbnail
Gina Gotthilf on growing Duolingo to 200 million users
thumbnail
Single Grain’s Eric Siu on using content to grow your business
thumbnail
Eventbrite’s Brian Rothenberg on growing a marketplace
thumbnail
Stripe’s Will Larson on engineering and infrastructure management
thumbnail
Empire Selling’s Dan Swift on using social media to drive sales leads
thumbnail
GitHub’s Joel Califa on keeping sight of your users
thumbnail
From conversion to retention: industry experts on improving your onboarding
thumbnail
Erika Hall on the importance of conversation in design
thumbnail
Rune Madsen on the intersection of user experience and design systems
thumbnail
Slack’s Rachel Hepworth on bringing growth marketing to a high growth company
   
You’re all set. You already get our newsletter. Almost there – we’ve sent you an email to confirm your subscription.
About Intercom Careers Meet the authors

Sign up for the Inside Intercom Newsletter


You’re all set. You already get our newsletter. Almost there – we’ve sent you an email to confirm your subscription.
dog
Design Startups | 6 min read

When collaboration becomes a chore

As companies grow, the modes of collaboration shift from natural conversation to more organised meetings, but how do…

Gustavs Cirulis
Design Product Management | 8 min read

Why you should ‘read’ a product like a book

Here’s how the little-known skill of “active reading” can teach you how great products get built – and…

Emmet Connolly
Design | 2 min read

The minimum viable product design portfolio

Over the past few months, I’ve reviewed dozens of product design portfolios, so many that I’ve been thinking…

Kostya Gorskiy
Design | 7 min read

Building empathy in a product team

For product teams, empathy building activities such as observing research or doing customer support is often not considered…

Sinéad Cochrane
Design Podcast

GV’s Michael Margolis on user research for startups

As perhaps the only UX researcher on staff at a VC fund, Michael Margolis is parachuting into startups…

Sian Townsend
Design | 5 min read

Naming a new product? Start with the job.

Any word can be powerful, but names are transformative. A good product name gives that product a certain…

Elizabeth McGuane
Design Podcast

Sequoia’s James Buckhouse on the role of story in experience design

Where does storytelling overlap with experience design? If you ask James Buckhouse, these crafts are one and the…

Stewart Scott-Curran
Design | 4 min read

Healthy tension in product teams

Product teams are made up of a mess of human emotions and motivations, but well-functioning teams can reduce…

Emmet Connolly
Design | 9 min read

Maximizing user research across a product’s lifecycle

At many companies, researchers are like paratroopers. We parachute in for special projects, with the mission of gaining…

Sinéad Cochrane

Posts navigation

<12345678…16>

Posts navigation

<1234…16>
About intercom Careers Meet the authors