When collaboration becomes a chore
As companies grow, the modes of collaboration shift from natural conversation to more organised meetings, but how do…
Why you should ‘read’ a product like a book
Here’s how the little-known skill of “active reading” can teach you how great products get built – and…
The minimum viable product design portfolio
Over the past few months, I’ve reviewed dozens of product design portfolios, so many that I’ve been thinking…
Building empathy in a product team
For product teams, empathy building activities such as observing research or doing customer support is often not considered…
GV’s Michael Margolis on user research for startups
As perhaps the only UX researcher on staff at a VC fund, Michael Margolis is parachuting into startups…
Naming a new product? Start with the job.
Any word can be powerful, but names are transformative. A good product name gives that product a certain…
Sequoia’s James Buckhouse on the role of story in experience design
Where does storytelling overlap with experience design? If you ask James Buckhouse, these crafts are one and the…
Healthy tension in product teams
Product teams are made up of a mess of human emotions and motivations, but well-functioning teams can reduce…
Maximizing user research across a product’s lifecycle
At many companies, researchers are like paratroopers. We parachute in for special projects, with the mission of gaining…