The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 7 min read
In our latest “Response Time” interview, we ask Kinga Superson, Customer Support Team Lead at Growbots, about their best and worst customer service experiences, the words that make their skin crawl, and more.
Customer Service 25 min watch
CS expert Chip Bell on how building co-creation partnerships with customers can tap into a well of creativity for your business.
AI & Automation 5 min read
AI is already transforming software that has relied on text input and chat, but it’s time to start imagining how LLMs are going to revolutionize powerful tools with complex UIs.
AI & Automation 4 min read
Every day, we hear something new about AI – what it is, how it’s evolving, and how it will impact us. There’s still so much we don’t know about this technology, but there are some myths we can already bust, at least when it comes to customer service.
Customer Service 25 min watch
CX strategist Lynn Hunsaker on how customer centricity can be a motor of innovation – and how understanding the customer’s needs, wants, and preferences will pave the way for businesses to flourish.
AI & Automation 15 min read
According to our research, 69% of support leaders plan to invest more in AI in the year ahead. But not all bots are created equal, so here’s how to find the AI chatbot that’s right for you.
AI & Automation 20 min listen
Do people actually enjoy interacting with customer service chatbots? And what do they think about the new generation of AI-powered bots? Join us as we dive into our latest research to find out.
AI & Automation 9 min read
Here are some of the biggest considerations for CS leaders as we embark on this once-in-a-generation shift in how we provide support.
AI & Automation 20 min listen
Becoming AI-ready can be daunting at first. This AI expert shares a repeatable framework that helps you seize the right opportunities, measure their success, and set the stage for a seamless transition.