The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
AI & Automation 20 min watch
Can a customer support chatbot tell a joke? Former head writer for The Tonight Show and software engineer, Joe Toplyn, joins us to answer that question via his AI joke generator – Witscript.
Customer Service 5 min read
In our latest “Response Time” interview, we ask Rune Rødbro, Chief Success Officer at iPaper, about which celebrity would be great at his job and more.
AI & Automation 12 min listen
For the past few months, we’ve been covering the functionality of Fin and the benefits it can bring to your customer service team. Today’s story, however, is not about specs or stats – it’s about the journey that led us to its name.
AI & Automation 5 min read
Learn about our research into the most common attitudes to chatbots, and how those perceptions are changing now that AI chatbots are here.
AI & Automation 40 min listen
AI and automation are revolutionizing the landscape of customer service. We surveyed support leaders world-wide to find out what they think about the shift, and how they’re navigating this change.
Customer Service 3 min read
In our latest “Response Time” interview, we ask John Burns, Ambassador Team Lead at Casumo, about his greatest productivity hack and more.
Customer Service 21 min watch
Healthcare author Jennifer FitzPatrick talks about simple strategies that can transform customers “from hateful to grateful”.
AI & Automation 2 min read
We’re excited to announce “The State of AI in Customer Service: 2023 Report.” This report is jam-packed with insights, along with actionable tips that you can use to supercharge your support with AI, drive real business results, and have an outsized impact.
Engineering 2 min read
Intercom is supporting the Embroider Initiative to build Ember’s next-generation build system – find out how and why we’re involved in this open-source software project.
