Sharing the insights of the entire Intercom team has always been one of the core principles of this…

Long-term, meaningful growth is about much more than signups or downloads. It means making your users successful, and…

At a fast paced, early stage startup, it’s easy to remain cold while shuffling candidates through your recruiting…

For product teams, empathy building activities such as observing research or doing customer support is often not considered…

We’ve warned before of icebergs – feature requests that seem trivial but hide a ton of developmental complexity….

If you work in marketing you know the drill. As your launch day comes to a close, it’s…

As perhaps the only UX researcher on staff at a VC fund, Michael Margolis is parachuting into startups…

Any word can be powerful, but names are transformative. A good product name gives that product a certain…

It doesn’t matter if you’ve tried every marketing technique in the book, if you’re not onboarding users successfully…