Growth 2 min read
Thinking of applying to Intercom?
Sometimes it feels like application processes aren’t designed with actual people in mind. By the time you’ve reached the end,…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Scale by Intercom 3 min read
What we learned from Scale in 2020
This year we launched Scale, a new content series about how industry leaders are focusing on customer relationships. Here is our roundup of all the industry insights we gleaned from this unprecedented year.
News & Updates 8 min read
2020 on Inside Intercom
The Intercom Content Team reflects on a most turbulent year, highlighting the essays, posts and podcasts that captured a year of incredible challenges and incredible achievements.
Customer Engagement 45 min listen
Intercom’s 2020 people pivot
In today’s episode we chat to the people who have worked tirelessly to ensure we managed to retain our strong culture and camaraderie across all of our teams and offices.
Sales 10 min read
Building a great sales team: How Intercom fosters and maintains its sales culture
We spoke to some of Intercom’s sales leaders across three continents to learn more about what a great sales team culture actually looks like – and how you can put their lessons into practice.
Customer Service 7 min read
Zapier’s Richard Hall on why your support organization is a brain trust – not a cost center
Zapier’s Director of Support Operations Richard Hall reflects on what it takes to build a great customer experience, from valuing your team to listening to your customers.
Scale by Intercom 30 min listen
Solving the customer success equation: Nick Mehta on delivering value at scale
Customer success is essential for scaling your business, and few are better placed to explain the concept of customer success than Gainsight CEO Nick Mehta.
News & Updates 45 min watch
Lessons from the boardroom: Karen Peacock on leadership
Our CEO Karen Peacock joined a panel at the Fortune Brainstorm Tech Virtual conference to discuss how boards are responding to the current moment. Discover her insights here.
Customer Service 13 min read
Help desk metrics: Elevate your customer support with the right insights
Measuring the right metrics adds context to your support operations, allowing you to effectively adjust your customer support strategy. Here are the metrics to keep an eye on.