The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Engagement 40 min listen
The founder and CEO of digitalundivided joins us for a chat that covers her career, the nature of intersectionality, and how we can stand up for those who face more prejudices than ourselves.
News & Updates 8 min read
I’m delighted to share that from July 1, after nearly 10 years as CEO, I’m moving into the role of Chairman of Intercom, and am thrilled to announce that Karen Peacock, our COO, will become our new CEO
News & Updates 6 min read
We’re excited to announce Mobile Carousels – welcome to the most versatile and customizable way to reach, engage, and support your customers on mobile.
Customer Service 8 min read
Putting your customers first is easier said than done. We spoke to support leaders at Zapier, Wistia, Automattic, and more to find out what it actually takes to drive long-term loyalty.
Scale by Intercom 2 min read
Scale is a new place where we explore how leaders are propelling their companies forward – by keeping their customers front and center.
News & Updates 32 min listen
On this week’s show, we’re partnering with a podcasting peer, Deena McKay, creator and host of Black Tech Unplugged.
Product & Design 22 min read
How do you develop strong Product Judgment? There is only one way – talk to lots of your customers, and ask them how they use your product.
Customer Engagement 12 min read
Industry leaders share key components of and advice for building a strong business resilience strategy that bolsters businesses faced with challenges and sets them up for growth longterm.
News & Updates 10 min listen
We’ve paused our usual publishing schedule this week to give ourselves and our audience some time to process what’s been happening in the Black community. Here are some of the resources we are sharing internally as we take time to pause, listen, and learn.