Sales 32 min listen
Jonathan Anguelov on Aircall’s $65 million Series C success
We chat with Aircall’s COO and Co-Founder Jonathan Anguelov about their recent funding announcement and what it means for the future of the phone call.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Sales 32 min listen
We chat with Aircall’s COO and Co-Founder Jonathan Anguelov about their recent funding announcement and what it means for the future of the phone call.
AI & Automation 7 min read
We chronicled the initial training process of Resolution Bot to give you an inside look into how support teams can play a pivotal role in product development.
Customer Service 32 min listen
In this episode of Inside Intercom, we sat down with Intercom’s Head of Global Support Operations Ryan Steinberg to discuss automation and the future of support.
Customer Service 7 min read
In customer success, your goal is help as many customers as possible, as quickly as possible. But, during times of rapid change, juggling everything on your plate, along with your customers’ needs, can be a challenge.
Product & Design 6 min read
As a product-led company, we put a lot of time and thought into how we organize our product teams, and how they work together. Here is a collection of pieces on the topic we have published over the years.
Customer Engagement 47 min listen
“Home is where the heart is,” as the saying goes. And for now, it’s where you’ll find the office and…
Customer Service 6 min read
Support teams can profoundly influence retention by creating an experience that increases product satisfaction and deepens product knowledge. Monday.com’s Tom Ronen and our own Kaitlin Pettersen share their insights on this topic.
Product & Design 31 min listen
Des Traynor and Paul Adams return with episode 10 of Intercom on Product, exploring product judgment. What is it? Why does it matter? And how to develop it?
Customer Engagement 6 min read
Email is an important channel for acquiring, supporting, and retaining users, but your sending reputation is critical. Here’s how to improve open rates and decrease bounces.