The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Engagement 45 min listen
In episode three of H.O.M.E., a four-part podcast series on Inside Intercom, we explore how folks are adapting to a life at home. We look at the world of e-commerce and find out how businesses large and small are coping.
Customer Service 8 min read
CSAT is by far the most popular customer service quality metric used across all industries. But CSAT alone is actually a poor indicator of support quality.
News & Updates 4 min read
We’re constantly listening to your feedback and have built 45 features so far this year to help you stay close to your customers.
Product & Design 5 min read
We have given a lot of thought to the ingredients of a successful app ecosystem, the effort involved in developing a thriving platform, the consideration required to build fruitful partnerships. Here is a collection of our content on the topic.
Customer Engagement 40 min listen
Part two of our four-part podcast series exploring our “new normal”. With life lived entirely in the home, how are people socializing and staying in touch?
News & Updates 4 min read
Right now, businesses are not just waiting for their customers to check in – they’re leaning on automation to proactively communicate with them. Here’s what our data shows.
News & Updates 5 min read
Partner with Intercom and grow your business. The App Partner Program and the Service Partner Program are here to help all of us work more closely together.
Customer Engagement 10 min read
There are many factors to consider when making business decisions during times of uncertainty – but the most important one is customer impact. Here’s how we’re navigating the changing landscape for our business and our customers.
Product & Design 5 min read
Intercom is a proudly product-first company, which has led to a culture that thinks deeply about design. This selection of posts reflecting on the design process illustrates the ways in which we consider and practice product design.