The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
AI & Automation 7 min read
Designing high impact chatbots that satisfy both your customers’ and business’ needs is a delicate balancing act. These five botiquette rules will help you strike the right chord between empathy and productivity.
Product & Design 41 min listen
I sat down with Paul Adams and Emmet Connolly to reflect on the end of an era as well as the products and technology that defined 2019.
News & Updates 12 min read
The 2010s were a turbulent decade, but it’s impossible to make sense of the period without understanding the role of software. Here, we trace some of the biggest trends and stories in technology over the past 10 years.
News & Updates 35 min listen
This year has been a busy one for us on the podcast – we released over 57 episodes on everything from growth and sales to product and design. Here’s a roundup of our favorite conversations from year that was.
Customer Engagement 8 min read
The Intercom Content Team offer their highlights of the year, from the projects they most enjoyed working on to the articles they just enjoyed reading.
Customer Engagement 11 min read
Learn how you can turn account-based marketing into a growth lever for your business – by putting the right team, tools, and processes in place.
Scale by Intercom 32 min listen
Vidyard’s CEO Michael Litt discusses how flipping the freemium model on its head became their answer to accelerated growth.
Product & Design 13 min read
How can you determine whether the features you release are leading to positive outcomes for your business? We use the Product Impact Framework to clarify how one leads to the other.
News & Updates 1 min read
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