Customer Service 3 min read
Response Time: Vol. 16
In our latest “Response Time” interview, we ask Rahel Kunkel, Operations Lead at Ostrom, about the most valuable thing working in customer service has taught them, and more.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 17 min watch
Training the next generation of support leaders with Peak Support’s Hannah Steiman
Peak Support’s Hannah Steiman chats about leadership enablement and why it’s key for support teams in high-growth companies.
Customer Service 5 min read
Why brand consistency is key to an excellent help center experience
Most companies appreciate the need for brand consistency in sales and marketing, but this consistency can often be overlooked when it comes to a company’s customer support offering. Here, we explore the benefits of brand consistency in your help center.
Customer Service 4 min read
Response Time: Vol. 15
In our latest “Response Time” interview, we ask Giovanni Lepori, Head of Customer Success at Hunter.io, about their greatest productivity hack, the strangest thing a customer has ever asked them, and more.
Customer Service 22 min read
How are customer service metrics changing in the age of AI?
In an AI-first world, support leaders will need to think differently about metrics and KPIs to ensure the true impact of customer service is being measured in the right way.
AI & Automation 49 min watch
HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy
HubSpot’s Director of Customer Support for EMEA Noel O’Reilly on how AI and automation are affecting customer service today and HubSpot’s AI strategy for years to come.
Customer Service 2 min read
Response Time: Vol. 14
In our latest “Response Time” interview, we ask Alex Sanchez, Customer Experience Lead at Fintual, about the strangest thing a customer has asked them, which celebrity would be great at their job, and more.
Customer Service 25 min watch
Leonard Berry and the eternal pursuit of service excellence
Legendary Professor Leonard Berry joins us to talk about his book ‘On Great Service’ and his framework for improving service quality.
Product & Design 9 min read
Navigating product-market fit: An inside look at Intercom’s new ‘PMF Panel’
Product-market fit is critical for startups, but established companies also have to keep focusing on it. Discover a new approach we have devised at Intercom.
