Engineering 8 min read
Reducing the Intercom Messenger bundle size by 65%
Check out how we improved load speed for our Messenger application by leveraging webpack bundler features to optimize its bundler file size.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Engineering 8 min read
Check out how we improved load speed for our Messenger application by leveraging webpack bundler features to optimize its bundler file size.
Product & Design 30 min listen
Josh Seiden, author of the new book Outcomes Over Output, joins the Intercom podcast to discuss why focusing on outcomes instead of outputs has become a rallying call for product teams today.
Product & Design 11 min read
It’s an exciting time for product design, with a new breed of product-focused companies pushing boundaries and targeting customers higher up the market. Think of it as disruption from above.
Sales 10 min read
Operating a sales organization at any scale involves a lot of tedious, repetitive work. Implemented correctly, sales automation takes these low-value tasks off your sales reps’ plate, so they can focus on what’s most important: selling.
Product & Design 15 min listen
Des Traynor and Paul Adams discuss the value of holding product forums and end-to-end reviews as a way of getting alignment between multiple stakeholders in an R&D organization.
Customer Engagement 15 min read
Writing a good talk involves three key stages: before writing, while writing and after writing, which can be further broken down into 10 key steps.
Engineering 7 min read
Making the web truly accessible for everyone depends on sweating a lot of details, and when you get those details right, the benefits can be felt far and wide.
Product & Design 7 min read
At Intercom, we believe the responsibility for building a roadmap lies not just on the Product Manager alone, but on the wider product team too.
Customer Engagement 34 min listen
Ceci joined Slack in 2015 to found the platform marketing team there. She shares her strategies for driving customer adoption of your apps and managing developer partnerships at scale.