Product & Design 7 min read
Product managers should not build the roadmap. The product team should
At Intercom, we believe the responsibility for building a roadmap lies not just on the Product Manager alone, but on the wider product team too.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 7 min read
At Intercom, we believe the responsibility for building a roadmap lies not just on the Product Manager alone, but on the wider product team too.
Customer Engagement 34 min listen
Ceci joined Slack in 2015 to found the platform marketing team there. She shares her strategies for driving customer adoption of your apps and managing developer partnerships at scale.
Product & Design 8 min read
Your welcome page is a customer’s first impression of using your software. Nailing it correctly can be tricky, but pairing it with great user onboarding can make customers feel comfortable in no time.
Engineering 8 min read
At Intercom, we rely on Elasticsearch as a core technology, which made the task of upgrading with zero disruption to our customers all the more challenging. Here’s how we did it.
Engineering 3 min read
Last week, we launched the new Intercom.com and shared the process and thought behind our new design. In addition to…
Customer Engagement 25 min listen
MadKudu’s Head of Marketing Liam Boogar-Azoulay shares how businesses can leverage integrations to grow their product and how to determine which strategic platform partnerships to invest in.
News & Updates 1 min watch
Today, we’re announcing our reimagined Inbox, which you can customize with apps to work exactly the way you want to.
Product & Design 6 min read
Product roadmaps benefit when product managers are able to partner with sales and marketing and gain valuable insights into customer needs and market trends.
Product & Design 5 min read
Career ladders make it clear to product managers what’s expected of the role and what’s expected of them to get a promotion. Learn what we focused on in our PM career ladder.