News & Updates 4 min read
What’s up with the new website? Taking the first step toward a new brand
Seen the new look on our website today? Check out our video about the changes we made.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
News & Updates 4 min read
Seen the new look on our website today? Check out our video about the changes we made.
Customer Engagement 2 min read
To build a successful business, you need to invest in retaining your customers for the long term – and it all starts with better onboarding. Here are our top strategies for leveling up your user onboarding.
Product & Design 7 min read
The design industry communicates in English, but moving to an English-speaking country requires a whole different level of fluency. Here are some lessons after a year working in a foreign language.
News & Updates 1 min read
This brand new edition of “Intercom on Onboarding” book captures our latest thinking on the topic, reflecting everything we’ve learned from onboarding tens of thousands of our own customers, as well as building a tool, Product Tours, to help other companies onboard their own users.
Product & Design 8 min read
Being new at a company doesn’t mean you are at a disadvantage. Here are 5 things you can do to quickly get situated and start contributing right away.
Product & Design 25 min listen
Product Tours is a simple tool to help teams create great user onboarding experiences. But like any launch, the story of how this product came about is anything but simple.
Sales 6 min read
Large, complex deals require a different level of visibility. Here’s how the Agile Arrow enables you to stay on top of deal progress and quickly adapt to changing dynamics.
Product & Design 12 min read
The words you use in your product’s onboarding experience are key to helping users understand what your product does and how to use it. Here’s an approach and a few tools to write a great onboarding experience.
Scale by Intercom 30 min listen
The rise of the Big 3 – Amazon, Google and Facebook – means that the way we find and consume information is ever-changing. In our final episode of Scale, HubSpot’s VP of Marketing Meghan Keaney Anderson shares how marketers need to adapt their customer acquisition strategies.