Customer Engagement 12 min read
Customize your user onboarding with these 11 onboarding tools
From surveys to video, from reports to walkthroughs, here are the best app integrations to customize your onboarding experience with Intercom
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Engagement 4 min read
Opinions aren’t optional in content marketing
When crafting your content strategy, there is one simple tactic which, provided you stick to it, will help you rise above the noise. Put simply: have an opinion.
Customer Engagement 9 min read
Product adoption: how to get customers to embrace your product
All products have to battle the problem of customer inertia, no matter how long they’ve been around or how well they are built. Learn how you can use the right marketing and product tactics to turn inertia into consideration and, ultimately, adoption.
Scale by Intercom 32 min listen
How to kickstart billion dollar companies
From Instagram to Instacart, Bangaly Kaba’s seen what it takes to grow a billion dollar business. The Instacart VP of Growth explains how exponential business growth starts with a fundamental understanding of your customers and a patient approach to monetization.
Product & Design 13 min read
Building Product Tours: The design process behind our onboarding tool
From simple pointer messages to rich video tours, there are countless ways to onboard new users – here’s how we negotiated the hard choices as we designed our Product Tours onboarding tool.
News & Updates 1 min read
Introducing Custom Bots for mobile
Whether your users are on the web or mobile, Custom Bots now work cross-platform to automate and accelerate growth.
Product & Design 24 min listen
Introducing Intercom on Product, our brand new podcast series
Welcome to our brand new podcast series, Intercom on Product, where Intercom co-founder Des Traynor and Intercom SVP of Product Paul Adams discuss their latest thoughts on how to build successful products
Scale by Intercom 20 min listen
The ugly side of growth – how to scale your sales team sustainably
Tara Bryant, SVP of Sales at Pipedrive, talks about how you can avoid the pitfalls of hypergrowth and how to build your sales team to scale sustainably.
Engineering 11 min read
How to prepare for software engineering interview questions
If you are a graduate software engineer and preparing for your first job interviews, here are some tips that you can use to set yourself up for success.
