Customer Engagement 6 min read
Send the perfect message with the five Ws
Sending high-impact, well-timed and targeted messages requires insight and laser-sharp focus on your recipients. No amount of clicks and opens…
Customer Engagement 6 min read
Sending high-impact, well-timed and targeted messages requires insight and laser-sharp focus on your recipients. No amount of clicks and opens…
Customer Engagement 7 min read
Sharing the insights of the entire Intercom team has always been one of the core principles of this blog. If…
Customer Engagement 5 min read
In most things in life, roughly 80% of effects come from only 20% of the causes. 80% of Warren Buffet’s…
Product & Design 5 min read
In times past, design was an afterthought. The last stage of the product creation process. The final visual layer and…
News & Updates 5 min read
When a startup is 10 people working together in a room information flows easily and seamlessly. If you have a…
Customer Service 3 min read
Explaining complex software to customers who may not have a technical background certainly has its challenges. Frustration for both parties…
Product & Design 5 min read
When consumer internet arrived in the 1990s, it ushered in a new age of communication. Free internet chat applications like…
Customer Engagement 27 min listen
Whether you’re trying to attract users, establish trust or grab the attention of potential investors, you’re going to need to…
Customer Engagement 12 min read
An effective messaging strategy is the bedrock upon which you can build customer engagement. Unless your customers value what you…