News & Updates 5 min read
2015 on Inside Intercom
Continuing a tradition we started last year, we decided we’d head into the holiday period with a look back at…
News & Updates 5 min read
Continuing a tradition we started last year, we decided we’d head into the holiday period with a look back at…
Customer Service 5 min read
The messages you send to customers need to work hard and work fast if they’re to engage with any real…
Customer Engagement 7 min read
They say everyone has at least one book in them. That might be true but the problem is getting it…
Product & Design 4 min read
If you’re not making mistakes then you’re not making anything. Some features will be a win from day one, some…
Product & Design 5 min read
Emoji, stickers and much more will spread through all aspects of our digital lives as they support complex human communication needs…
News & Updates 1 min read
We know that Inside Intercom readers are a fairly discerning bunch but it was only when we carried out our…
Customer Service 5 min read
When your business delivers time sensitive content to the busiest newsrooms on the planet, efficient communications and support are essential….
News & Updates 1 min read
This is our 89th post of 2014, so we thought it’d be fun to look back at some of the…
News & Updates 4 min read
At Intercom, we’re on a mission to make web and mobile business personal. Error pages, timeouts and slow responses are…