News & Updates 8 min read
We’ve thought a lot about how we want to work in a post-pandemic world. As the world re-opens, here are our thoughts on introducing more flexibility to both our work styles and workspaces.
Product & Design 4 min read
How can you continue to grow your career as a product designer if you don’t want to become a people manager? Here’s how we think about continued career growth at Intercom.
News & Updates 30 min listen
On this episode of Inside Intercom, we talk to the people who have been working behind the scenes to ensure a safe and positive workplace experience when our offices reopen.
News & Updates 6 min read
We want to give our employees the best possible start to their Intercom careers. That used to mean welcoming them to the company in person but, like everyone, we’ve had to adapt to a new way of onboarding over the past year.
Engineering 8 min read
Thinking about how we build is as important as thinking deeply about what we build. We’ve developed the High-Performing Teams framework to continuously improve the way our R&D teams work.
Engineering 5 min read
As your company grows, so do your infrastructure costs. How can you maximize your returns while scaling your infrastructure to meet demand?
Product & Design 2 min read
Building great product requires making great decisions, fast. We’ve thought a lot about how to ensure we keep making good decisions as we grow – learn about our latest decision-making framework here.
Customer Service 6 min read
Customer-facing environments require sustained energy, empathy, and enthusiasm to meet and exceed customer expectations. Learn how we boost team morale with our four-step M.O.R.E. framework.
News & Updates 3 min read
Intercomrade Spotlights is a series that features stories of Intercom employees, exploring their careers, interests, experiences, and hopes for the future. Meet Serena Fritsch, Product Engineer at our Dublin office.
