News & Updates 2 min read
Would you hire yourself?
That’s right, would you offer yourself a job at your company? It’s a question every interviewer should ask themselves. No,…
News & Updates 2 min read
That’s right, would you offer yourself a job at your company? It’s a question every interviewer should ask themselves. No,…
Product & Design 4 min read
Our minds are always busy. We’re reading emails, collaborating in meetings, writing code, sketching ideas, talking to our customers or…
Engineering 5 min read
Process is important for any startup. But process is a means to an end. It’s never the end product. I…
Product & Design 31 min listen
So before we turn the page into 2018, I sat down with the leaders of our product team, VP of…
Product & Design 2 min read
One of the most expensive parts of running a startup isn’t the new feature you shipped that nobody used or…
Customer Service 5 min read
Customer support is an inherently stressful role, so developing a culture of trust and respect among your Customer Support team is crucial for great support
Engineering 2 min read
In some of my previous workplaces, it was quite common among engineers to hear that the company was growing too…
Customer Engagement 28 min listen
To address that problem, Wade Foster and his collaborators Bryan Helmig and Mike Knoop co-founded Zapier, a service that allows…
Engineering 5 min read
On my way to becoming a product engineer with Intercom I took an unusual diversion for a few years –…