Product & Design 33 min listen
Shopify’s Amy Thibodeau on the importance of interface content
So how do you better help new users understand what actions to take with your product? In many ways, interface…
Product & Design 33 min listen
So how do you better help new users understand what actions to take with your product? In many ways, interface…
Product & Design 26 min listen
A short snippet of copy sets the tone for a user’s experience, and it can make or break whether they’re…
Customer Engagement 4 min read
We’ve never been 100% comfortable with the phrase content marketing at Intercom. In the space of five years content marketing…
Customer Engagement 1 min listen
You wouldn’t build a product that reaches users through just one interface or in only one context, so why limit…
Product & Design 7 min read
In a simple design, every element has to pull its own weight. A messaging app — no matter what frills…
Customer Engagement 4 min listen
Over the past year, we’re proud to have increased the frequency of publication on Inside Intercom without dropping the standard….
News & Updates 4 min read
At Intercom, we’re always curious about how messaging shapes the way we communicate online with customers and website visitors. We’d…
Customer Service 4 min read
In software development, shipping a product is just the beginning. Only when a product is in the hands of its…
Product & Design 27 min listen
This blog, our product marketing, and our books are all testament to that. But equally important are the words within…