Customer Engagement 3 min read
In praise of editing
At Intercom we’re lucky to work with many, many talented engineers, designers and researchers. The best editors serve as proxies…
Customer Engagement 3 min read
At Intercom we’re lucky to work with many, many talented engineers, designers and researchers. The best editors serve as proxies…
Product & Design 4 min read
Our product analytics team are creatures of habit: every morning we go to the same coffee shop. The barista recently…
Customer Service 6 min read
As your business grows and scales, it’s easy to lose touch with the problems your customers are experiencing, even the…
Customer Engagement 14 min watch
Would anyone argue that content marketing can be one of the most cost-effective tools for growing a business? That’s probably why…
Customer Engagement 7 min read
They say everyone has at least one book in them. That might be true but the problem is getting it…
Product & Design 2 min read
Earlier this year we began investing in our blog, by hiring a full time editor and deliberately increasing our publishing…
Customer Engagement 7 min read
News – both the written word and video – has never been more widely consumed but the traditional business model…
Customer Service 5 min read
It’s hard to imagine a product without search, yet it’s rare to see a product that does it well. It’s…
Customer Engagement 1 min watch
Everything you write should be crafted with the intention of selling, educating, or increasing customer loyalty. The phrase “Content Marketing”…