Customer Engagement 3 min read
Your brand is an experience not a logo
Too often a new logo is seen as the antidote to real company issues, like churn or stagnation. Logos are…
Customer Engagement 3 min read
Too often a new logo is seen as the antidote to real company issues, like churn or stagnation. Logos are…
News & Updates 4 min read
2015 was a heck of a year for us. We raised a Series C, doubled the team, and moved into…
Customer Engagement 27 min listen
Ann has been writing and consulting on content marketing for almost 20 years, and was one of the first practitioners…
News & Updates 5 min read
Summer months can often slow down production as we trade in our desks for a sandy beach, but not at…
Customer Service 5 min read
Knowing precisely what you want to achieve from a message before you send it is key. Not only to crafting…
Product & Design 19 min watch
It’s never been easier for very small teams with very big ideas to achieve massive traction. Here’s just one small…
Customer Service 5 min read
The messages you send to customers need to work hard and work fast if they’re to engage with any real…
Customer Service 4 min read
What are you hoping to achieve when you message customers? Do you want them to simply open the email, and…
Product & Design 5 min read
Emoji, stickers and much more will spread through all aspects of our digital lives as they support complex human communication needs…