Product & Design 29 min listen
GV’s Michael Margolis on user research for startups
Following several years as a user researcher manager for communication products like Gmail, GTalk and Google Voice, Michael became the UX…
Intercom makes it easy to talk to your users while they are using your product to gain valuable customer insight where it makes the most sense: in your app.
Product & Design 29 min listen
Following several years as a user researcher manager for communication products like Gmail, GTalk and Google Voice, Michael became the UX…
Product & Design 6 min read
As your startup grows and starts to gain traction suddenly everyone has opinions about your product. You will drown in…
Engineering 5 min read
My name’s Dale, I’m an engineer and I have a confession to make. I like talking to customers. I know…
Customer Service 5 min read
At Intercom, we’re ferociously focused on two things: our product and our customers. Keeping a strong bond between these two…
Product & Design 3 min read
One of the core principles we apply to building product at Intercom is “think big, start small”. What looks like…
Product & Design 9 min read
Good research gives you reliable, actionable insights about your product. Here’s how to send the right research message to the right people.
Product & Design 4 min read
I used to design products based on my experience, intuition and discussions with my project manager, engineers and other designers….
Customer Service 3 min read
Blaming your customer support team for unhappy customers is like blaming weathermen for the rain. Sure they’re involved, but only…
Product & Design 3 min read
The things that make a product team successful when launching a product are exactly the things that will make them…