Customer Service 24 min listen
CX expert Bill Price on creating frictionless customer experiences
What if you could design a customer experience so smooth that customers don’t have to contact you?
Customer Service 24 min listen
What if you could design a customer experience so smooth that customers don’t have to contact you?
News & Updates 5 min read
We’ve entered a new era of support, and customer expectations are rapidly evolving. Our latest study contacted 1,000 US customers across generations, to learn more about what they want and expect from businesses as we enter 2023.
AI & Automation 13 min read
Using automation as part of your customer support offering can change the game for your business – as long as you maintain a thoughtful, personal approach. Here’s how to balance automation and personalization.
Customer Service 4 min read
Customer expectations are higher than ever, and businesses are struggling to keep up with the changing landscape of customer support. Today at New at Intercom, we unveiled a host of exciting new products and features to help you and your team to build deeper, stronger relationships with your customers.
Customer Service 10 min read
Our vision for the future of customer support is shaped by four core beliefs, which lead to happier customers, reduced churn, and long-term loyalty.
Customer Service 4 min read
Customer retention has never been more critical to business success as it is today. But what makes a support experience worthy of loyalty? Here are four areas where you can supercharge your strategy.
Customer Service 7 min read
Providing in-context support is the fresh approach that businesses need to for a modernized customer service strategy. We’re showing you how to unlock that power and get your strategy started.
Customer Service 36 min listen
In this episode, we’ve invited our partners at Aircall and Klaus to discuss key takeaways from the 2022 Customer Service Quality Benchmark Report.
Customer Engagement 9 min read
Want to create effective, engaging surveys that capture – and act on – customer feedback? Here are our best practices.