Customer Service 6 min read
Why conversational customer support is a key strategic investment
Good customer support costs time and money. Learn how support can become a strategic investment that increases customer retention and reduces churn.
Customer Service 6 min read
Good customer support costs time and money. Learn how support can become a strategic investment that increases customer retention and reduces churn.
Customer Service 7 min read
How do you scale a support organization without breaking the budget or killing the quality of the customer experience? From automation to smart suggestions, here’s how we have managed it, and how you can too.
Customer Service 6 min read
Today’s customers won’t settle for a “good enough” support experience. That’s why we’re investing in a more personal and more efficient approach – with conversational support.
Customer Service 10 min read
Customer Support is undergoing massive, irreversible change right now – find out how to stay ahead of the curve by adopting the Conversational Support Funnel.
Customer Service 8 min read
Putting your customers first is easier said than done. We spoke to support leaders at Zapier, Wistia, Automattic, and more to find out what it actually takes to drive long-term loyalty.
AI & Automation 7 min read
We chronicled the initial training process of Resolution Bot to give you an inside look into how support teams can play a pivotal role in product development.
Customer Service 32 min listen
In this episode of Inside Intercom, we sat down with Intercom’s Head of Global Support Operations Ryan Steinberg to discuss automation and the future of support.
Customer Service 8 min read
CSAT is by far the most popular customer service quality metric used across all industries. But CSAT alone is actually a poor indicator of support quality.
Customer Service 37 min listen
When global work moves online overnight, a wave of support tickets follows. Our support leaders share how they’ve steadied the course.