News & Updates 7 min read
Hello Sydney – a giant leap for Intercom’s remote APAC team
Working remotely in and of itself is challenging, but growing and moving a remote team into an office brings its…
News & Updates 7 min read
Working remotely in and of itself is challenging, but growing and moving a remote team into an office brings its…
Customer Service 8 min read
Expectations around customer support are changing, and great support is becoming the differentiating factor when people choose what products to buy. Here’s a look at four customer support trends driving this shift and how innovative businesses are using them to drive growth.
Customer Service 6 min read
There’s a key turning point for your hiring strategy in a rapidly scaling team or organization. The inflection point is…
Customer Service 8 min read
In a business climate where customer support is often considered a cost center, we’ve seen firsthand that investing in real-time…
Customer Service 5 min read
The prevailing view of customer support is that it’s a cost center, and that companies are always looking to lower…
Sales 8 min read
It feels like we’re entering a golden age in relationships between customers and businesses. But really we’re just coming full…
Customer Service 7 min read
If you want customers to stick around, you need to show them how to get the most from your product….
Customer Service 5 min read
Customer support is an inherently stressful role, so developing a culture of trust and respect among your Customer Support team is crucial for great support
Customer Service 3 min read
Great customer support is all about empowering your customers to find answers when they need them. Today, we’re releasing The…