Product & Design 3 min read
3 rules for customer feedback
Gathering useful timely feedback from customers can be a long process. Intercom makes it faster and easier than ever before…
Product & Design 3 min read
Gathering useful timely feedback from customers can be a long process. Intercom makes it faster and easier than ever before…
Sales 2 min read
The world of web analytics is full of ‘golden rules’ about dated metrics like bounce rate, time on site, pages…
Customer Service 4 min read
I remember daydreaming in the boardroom of a renowned university in Ireland while pretending to listen to a group of…
Customer Service 4 min read
There are 3 types of data that every product manager or application owner should have easy access to: User Activity,…
Customer Service 3 min read
It’s crucial for start-ups to know who uses their application and how. One of our goals with Intercom has been…
Product & Design 6 min read
Personas are a tool for sharing a common vision of a target user with everyone on a project. When everyone…
Customer Service 6 min read
Trading online is seductive. No rent. No property tax. No opening hours. It’s 24/7/365 and more than that it’s worldwide….