Product & Design 5 min read
Applying systems thinking in product design
If your product design process looks anything like ours, each project will start with a clear set of problems to…
Product & Design 5 min read
If your product design process looks anything like ours, each project will start with a clear set of problems to…
Product & Design 6 min read
Over the past few years, we’ve learned a lot about building product at Intercom. Some things have worked really well,…
Product & Design 8 min read
One of the great things about designing digital products is that our products are never finished. We can continuously change…
Product & Design 26 min listen
Ultimately, it’s defined by what those on the outside say or how they feel – and that’s a result of…
Product & Design 4 min read
There is no questioning the usefulness of data in design. Data helps us understand our customers’ behavior, something that’s fundamental…
Product & Design 4 min read
I used to design products based on my experience, intuition and discussions with my project manager, engineers and other designers….
Product & Design 5 min read
When consumer internet arrived in the 1990s, it ushered in a new age of communication. Free internet chat applications like…
Product & Design 28 min listen
You probably know Tina best as Swiss Miss, the name of her wildly popular design blog, which began as a personal…
AI & Automation 5 min read
Every year in design circles, there’s a buzzword. This year, the buzzword is without question bots. And as with anything…