How to keep and nurture customer service talent
Customer support is a career, not a stop gap. Here’s how we’ve structured our support team to ensure we nurture and retain the best customer service talent.
Customer support is a career, not a stop gap. Here’s how we’ve structured our support team to ensure we nurture and retain the best customer service talent.
Engineering 6 min read
At Intercom we operate by a core value: move fast and optimize for the long term. Here are five principles to help manage this tension.
Engineering 5 min read
Software only becomes valuable when you ship it to customers. Before then it’s just a costly accumulation of hard work and assumptions.
Engineering 6 min read
You don’t design your engineering culture by writing blog posts or printing posters. It’s shaped by the people you hire,…
Engineering 6 min read
How do we know what features are useful? We don’t. It’s trial and error really. Some features work really well….
Engineering 7 min watch
The more successful you become, the harder it is to apply a scrappy startup mindset to your product development. An…
News & Updates 4 min read
Many of our customers spend their entire working day in Intercom, switching between the inbox, user list, and user profile…
News & Updates 7 min read
Our goal for Intercom availability is that each of our public facing endpoints (In-App Messenger, the Intercom web application and…
News & Updates 4 min read
At Intercom, we’re on a mission to make web and mobile business personal. Error pages, timeouts and slow responses are…
News & Updates 8 min read
Intercom recently completed the first phase of a major project to re-write core parts of our product using the Ember.js…