Product & Design 57 min watch
10 core principles for starting up
There is an infinite amount of advice for startups, but if I had to boil it down to just 10…
Product & Design 57 min watch
There is an infinite amount of advice for startups, but if I had to boil it down to just 10…
Product & Design 31 min listen
In his recent post “Subverted Design”, GitHub Senior Product Designer Joel Califa reminds us that if we gear too far…
Sales 8 min read
It feels like we’re entering a golden age in relationships between customers and businesses. But really we’re just coming full…
Customer Engagement 5 min read
The definition of an “engaged user” varies from product to product, but it’s fundamental to the success of every product. Here are 4 approaches that will help you increase this crucial metric.
Customer Engagement 7 min read
Churn is one of the most important metrics tracked by today’s startups. But also one of the most misunderstood. We’re…
Customer Engagement 4 min read
If you’ve never designed a messaging schedule for a product or app, there’s always low-hanging fruit and quick wins.
Customer Service 8 min read
When time and resources are at a premium, a little white glove customer support can help VIP customers convert and retain at a higher rate.
Customer Service 32 min listen
Through his detailed and witty teardowns of the new user flow of popular products like Instagram, Netflix and Snapchat, at…
Product & Design 5 min read
What gets measured gets done, no matter the cost. But there is a genuine danger in reducing product onboarding and…