Product & Design 5 min read
Before you plan your product roadmap
Are all your users using all the features in your product? Of course they’re not. Let’s talk about that. When…
Product & Design 5 min read
Are all your users using all the features in your product? Of course they’re not. Let’s talk about that. When…
Product & Design 4 min read
Step 1: Build a product. Step 2: Release a product. Step 3: Growth Hack your way to success. It all…
Customer Service 4 min read
Finding the right tone for your customer communications can be tough. A/B testing messages in Intercom lets you quickly see…
Customer Service 2 min read
What happens in the first 30 days defines whether a new sign-up turns into a loyal customer, or is never…
Product & Design 1 min read
Problem: You’ve launched your product, it’s getting plenty of coverage. People are signing up, but no one is actually using…
Customer Engagement 4 min read
Explanations are explanations, promises are promises, diagrams are diagrams… but only performance is reality. Let’s look at how to measure…
Customer Service 2 min read
Product demos can be a great marketing tool when they focus on giving the attendees a fantastic experience. Customers should…