While good coding skills are always appreciated, being a staff plus engineer demands a lot more than just your technical prowess. What does it take to get there, and more importantly, where can you have the biggest impact on your organization?
Engineering 7 min read
At Intercom, we’re focused on the future, and we’re taking bold steps to get there. But when we make technical decisions, we like to be conservative.
Engineering 9 min read
At Intercom we focus on customer experience above all – our service’s availability and performance is our top priority. That requires a strong culture of observability across our teams and systems.
Engineering 8 min read
As an Intercom engineer, you’re given all the support you need to make a real impact, fast. Here, we explore what makes engineering at Intercom different.
Product & Design 5 min read
Intercom is built on principles. Defining and distilling these principles has been one of the biggest contributors to our ability to consistently build great products at scale – we hope you find them as useful as we have.
Engineering 27 min listen
We’ve told you all about our products and features and the launches we’re excited about. Now, we take you behind the scenes and introduce you to the work of the people who make it happen.
Engineering 6 min read
Alert fatigue is a common problem among engineering teams. Ask these eight questions to develop a more sustainable alerting strategy.
Growth 7 min read
The pandemic has pushed underlying issues to the surface, triggering a widespread re-evaluation of what’s important in our work lives. One thing that will always be on that list, however, is good management.
Engineering 3 min read
Principles are a way of encoding successes, helping to repeat behaviors that led to positive outcomes and avoid behaviors that led to mistakes. Here are the principles we use at Intercom to build product.
Engineering 5 min read
Here at Intercom, we believe in shipping as quickly as possible. But you can’t just ship fast, you have to ship safe. Here are our tips for enabling product engineers to safely learn from the production environment.