The ultimate guide to knowledge management in the age of AI
Everything you need to know about effective, AI-optimized customer service knowledge management, in one comprehensive guide.
Everything you need to know about effective, AI-optimized customer service knowledge management, in one comprehensive guide.
Customer Service 4 min read
With chatbots handling more and more support conversations, it might seem like help centers are obsolete. But don’t be fooled – many consumers still prefer to find answers on their own. A strong self-serve offering includes a help center that both resolves customer queries and aligns with a company’s brand.
Customer Service 5 min read
Most companies appreciate the need for brand consistency in sales and marketing, but this consistency can often be overlooked when it comes to a company’s customer support offering. Here, we explore the benefits of brand consistency in your help center.
Customer Service 6 min read
AI bots like Intercom’s Fin answer customer questions based on the help content in your knowledge base. Here’s how you can optimize it ahead of Fin’s release.
Customer Service 9 min read
Handling frequently asked questions requires more than a well-maintained FAQ page. Leverage the power of automation to deliver fast, accurate answers to customers at the right time.
Customer Service 5 min read
Go beyond bland FAQs with our tips for writing help content that informs, motivates and really sets your customers up for success.
Customer Service 27 min listen
Slack’s Director of Customer Experience Products talks about the concept of ‘radical convenience’ and how they manage the customer experience.
Customer Engagement 7 min read
Help content is the most scalable way to empower your customers and your support team. Here’s how to leverage it for a successful product launch.
Sales 20 min watch
When it comes to crafting help content – in any format – you should always speak to your Sales team because help content done well should also work as sales and marketing content.
Customer Engagement 8 min read
How do help your new customers get the best out of your product? Learn why it pays to market to your customers and how to help them succeed with your product.