Product & Design 2 min read
This is not a map
Customers will always surprise you with the creative ways they use your product. It’s not deliberate on their behalf though….
Product & Design 2 min read
Customers will always surprise you with the creative ways they use your product. It’s not deliberate on their behalf though….
News & Updates 3 min read
When you think of Salesforce.com, what do you think of? The CRM tool for salespeople? A product for managing marketing…
News & Updates 4 min read
We recently released the second generation of a core Intercom feature, in-app messages. Redesigning a core-feature is always high risk,…
Customer Service 5 min read
It’s a given developers know their products better than their users but this can lead to a gulf in understanding…
Product & Design 4 min read
Ask any product manager and they will tell you that seeing and talking to their users is critical to success. Yet few walk the walk. They look at analytics or outsource research, but they have never engage in conversations directly. Product managers who don’t talk to their customers are effectively blind.
Product & Design 5 min read
After a 7.5 year international adventure with Google, I’ve joined Intercom as Director of Research. So, what lured me away…
News & Updates 3 min read
Intercom is not just the product – it’s also a great place to work. I recently joined Intercom, and last…
Customer Service 2 min read
We recently released a completely redesigned team inbox for Intercom to make it even easier for companies to talk with…
Customer Service 4 min read
Finding the right tone for your customer communications can be tough. A/B testing messages in Intercom lets you quickly see…