News & Updates 2 min read
Hire your heroes – Welcoming Paul Adams
Today I’m thrilled to announce that Paul Adams has joined Intercom as Head of Product Design. You’ll find lots about…
News & Updates 2 min read
Today I’m thrilled to announce that Paul Adams has joined Intercom as Head of Product Design. You’ll find lots about…
Customer Engagement 5 min read
Communicating with a large user base is damn hard. Every product owner knows this. We’ve been doing our best to…
Product & Design 3 min read
It’s risky to try to improve any part of a product without understanding the job that it does for customers,…
Customer Service 2 min read
Product demos can be a great marketing tool when they focus on giving the attendees a fantastic experience. Customers should…
News & Updates 4 min read
One of the funny things about growing a startup team is that the old adage “many hands make light work”…
Customer Service 4 min read
There are 3 types of data that every product manager or application owner should have easy access to: User Activity,…
Customer Service 3 min read
It’s crucial for start-ups to know who uses their application and how. One of our goals with Intercom has been…
Customer Engagement 5 min read
Today we launched automated emails in Intercom. A feature that evokes the old Spider-Man quote: “With great power comes great…
News & Updates 1 min read
Two months ago, Darragh Curran tweeted to help us find a Senior Ruby Engineer. Today, we’re delighted to welcome him…