The Ticket: Fueling the AI machine with the knowledge it needs
Your AI engine is only as good as the help content that feeds it. Find out how we create a culture of knowledge management at Intercom.
Your AI engine is only as good as the help content that feeds it. Find out how we create a culture of knowledge management at Intercom.
Customer Service 5 min read
Most companies appreciate the need for brand consistency in sales and marketing, but this consistency can often be overlooked when it comes to a company’s customer support offering. Here, we explore the benefits of brand consistency in your help center.
Customer Service 6 min read
AI bots like Intercom’s Fin answer customer questions based on the help content in your knowledge base. Here’s how you can optimize it ahead of Fin’s release.
Growth 2 min read
A knowledge base is a self-serve online library of information about a product, service, or specific product.
Customer Service 6 min read
Today we’re launching three huge updates to our Articles and Custom Bots products and more to help you scale your support with Intercom.
Customer Engagement 8 min read
How do help your new customers get the best out of your product? Learn why it pays to market to your customers and how to help them succeed with your product.
Customer Service 4 min read
In software development, shipping a product is just the beginning. Only when a product is in the hands of its…