How to implement live chat support for the best customer experience
Live chat is a powerful way to offer support at all stages of the customer lifecycle. Learn about its benefits, success rates and how to successfully implement chat on your site.
Live chat is a powerful way to offer support at all stages of the customer lifecycle. Learn about its benefits, success rates and how to successfully implement chat on your site.
Customer Service 24 min read
Learn how your business can benefit from live chat, and how to use it in engaging, personal ways to fuel your sales, marketing, and support strategies.
Customer Engagement 11 min read
Everything you need to for calculating customer acquisition cost (CAC), applying lifetime value (LTV), and payback periods for sustainable growth.
Sales 6 min read
The promise of live chat for sales is being able to connect faster with high quality leads. But how well does the live chat sales funnel actually work?
Customer Service 4 min read
When most communication is nonverbal, how do you make sure what you say and hear aren’t misinterpreted when you’re working remotely?
Sales 1 min read
Getting your team up and running with live chat for your team doesn’t mean you need to hire a ton more reps to keep up, or spend heavily to staff it 24/7. Read our new guide to learn how to make live chat the most efficient and scalable communication channel for your business.
Customer Engagement 1 min read
The Modern Guide to Live Chat for Marketing will walk you through the fundamentals of where live chat sits in the marketing funnel why live chat isn’t just for support and our best practices for implementation and automation.
Sales 6 min read
Customer experience might seem like a complicated nut to crack but it can be pretty simple if you listen to what your customers want – a personalized, quick and low friction experience.
Sales 4 min read
For all the time and money we spend attracting customers to our website, isn’t it odd how little we spend trying to convert them? These live chat stats will show you the conversion power of messaging.
Sales 4 min read
Sales has changed – messaging and live chat is the new medium for initial sales conversations, not the phone calls…