Why product teams work best without a single leader
We had an offsite a couple of weeks ago where we reached a counterintuitive conclusion: product teams work best without a single leader. There’s a basic psychological principle some of you may…
We had an offsite a couple of weeks ago where we reached a counterintuitive conclusion: product teams work best without a single leader. There’s a basic psychological principle some of you may…
Product & Design 2 min read
As a product manager, you usually have 20 things coming at you at once, and you’re constantly in a state…
Product & Design 5 min read
As companies grow, the modes of collaboration shift from natural conversation to more organised meetings, but how do you keep…
Product & Design 5 min read
Collaboration is highly valuable within any company. It allows teams to move quickly on a project, make faster decisions and…
Product & Design 2 min read
In the early days of Intercom we obsessed about how many people were in meetings and constantly optimised for efficiency,…
Customer Engagement 1 min read
Good meetings require a few things – an owner, an objective, and an outcome. But an even more fundamental part…