Customer Engagement 7 min read
C.A.R.E. – a simple customer onboarding framework
A well considered and well maintained onboarding funnel will grow your business. A leaky one could kill it. In software,…
Customer Engagement 7 min read
A well considered and well maintained onboarding funnel will grow your business. A leaky one could kill it. In software,…
Engineering 6 min read
Onboarding new employees is a hard process to do well. You might think of onboarding as something you just have…
Customer Engagement 29 min listen
The reason is simple: No matter how many new users you acquire, they won’t grow your business unless they’re successfully…
Product & Design 7 min read
Joining a new company is always hard. You know very few people, your email inbox is empty and you are…
Product & Design 5 min read
Talking to customers is the lifeblood of any product-first company. Failure to do so regularly causes companies to lose sight…
Customer Engagement 32 min listen
Casey Winters, growth advisor in residence at Greylock Partners, has made a career of doing just that. At Greylock, Casey…
Customer Engagement 1 min read
It doesn’t matter if you’ve tried every marketing technique in the book, if you’re not onboarding users successfully it counts…
Customer Service 10 min read
Onboarding screencasts are the perfect way to show off your product, and set your new users up for success. The…
Product & Design 9 min read
People arrive at a product with all kinds of different intentions, perspectives, and levels of familiarity at their disposal. We…