Product & Design 32 min listen
Samuel Hulick on building better onboarding
A UX designer by trade, he is regularly publishing detailed onboarding teardowns of everything from productivity tools like Asana and Trello…
Product & Design 32 min listen
A UX designer by trade, he is regularly publishing detailed onboarding teardowns of everything from productivity tools like Asana and Trello…
News & Updates 1 min read
The shift away from one-time transactions toward recurring revenue has made user onboarding the critical step in scaling a product…
Customer Service 6 min read
Hiring great people is expensive. Losing them because you didn’t provide them with enough support to get up to speed…
Product & Design 13 min watch
User onboarding for the first several years of Intercom centered on one action: install a snippet of JavaScript. For our…
Customer Service 8 min read
When time and resources are at a premium, a little white glove customer support can help VIP customers convert and retain at a higher rate.
Customer Service 3 min read
When accounting software startup ProfitBooks grew to more than 1,000 customers in a matter of weeks, things got hectic. Like…
Customer Service 4 min read
Finding the right tone for your customer communications can be tough. A/B testing messages in Intercom lets you quickly see…
Product & Design 4 min read
Launching a successful feature demands the same skills as launching a successful product. The difference is that you also have…
Customer Service 5 min read
Much has already been said about the importance of getting users, and about converting and retaining them. However, most of…