Truly innovative products solve meaningful problems. That doesn’t mean they require a screen. In some cases apps that necessitate…

You wouldn’t build a product that reaches users through just one interface or in only one context, so…

Over the past year, we’re proud to have increased the frequency of publication on Inside Intercom without dropping…

We pride ourselves on the fact that Intercom has become synonymous with high quality design and content. But…

Paul Adams is our VP of Product at Intercom and has 10+ years experience leading product, research and…

Tony Ulwick has spent a quarter-century pioneering the Jobs-to-be-Done method for product design. The founder of innovation consulting…

Ethan Kurzweil is a partner with Bessemer Venture Partners, the venerable Silicon Valley firm that led Intercom’s Series…

Through his detailed and witty teardowns of the new user flow of popular products like Instagram, Netflix and…

In this interview, Garrett discusses the thinking behind his product Sifter, the problem with low-end price plans, the…