Product & Design 6 min read
Unflattening design
Apologies if you clicked on this post expecting a proposal for the next visual design trend to replace flat design….
Product & Design 6 min read
Apologies if you clicked on this post expecting a proposal for the next visual design trend to replace flat design….
Product & Design 35 min listen
Before joining Twitter, Mike was the founder and CEO of Newsvine, the social news site acquired by MSNBC, the first acquisition…
Product & Design 2 min read
Starting from first principles is something we do a lot in our product and design process at Intercom. I was…
Product & Design 5 min read
When thinking about product research, you shouldn’t be asking yourself, “Can we afford this?” It should be, “Can we afford…
Product & Design 5 min read
When we released our real-time messenger, we tried to push aside the traditional live-chat model, and instead took our cues…
Product & Design 44 min listen
Before joining Intercom he helped design vacuums at Dyson, helped design Gmail, YouTube and Google+, and then at Facebook he…
Product & Design 10 min watch
User research at a tech company typically lives within the product team. Researchers work with product managers and designers to…
Product & Design 59 min watch
Design is in the midst of continual change, so it’s increasingly rare to hear from those who have gone the…
Product & Design 7 min read
It’s often said design is a dialogue between designer and user. We talk to users about what they want and…