Product & Design 32 min listen
Erika Hall on the importance of conversation in design
With so many moving parts in the creation process, from visual design to content or front-end development, what’s the one…
Product & Design 32 min listen
With so many moving parts in the creation process, from visual design to content or front-end development, what’s the one…
Product & Design 33 min listen
But in today’s world there’s tension between a very broad general purpose design system and an in-house design system for…
Product & Design 31 min listen
So before we turn the page into 2018, I sat down with the leaders of our product team, VP of…
Product & Design 8 min read
When a new technology emerges, there’s an initial trigger. The masses react and become disillusioned, and then the trend slowly…
Product & Design 4 min read
We’ve always cared about words at Intercom. This blog, our books and our product marketing attest to that. But words…
Product & Design 9 min read
The hardest-working designers – and some of their best design decisions – are the ones you don’t even notice. Have you…
Product & Design 14 min listen
We were recently lucky to host James Buckhouse, Founder of the Sequoia Creative Lab, on our podcast for an in-depth…
Product & Design 28 min listen
Emmet Connolly, our Director of Product Design, believes the answer to this lucky-to-have problem is to consider all aspects of…
Product & Design 7 min read
Here’s how the little-known skill of “active reading” can teach you how great products get built – and ultimately how…