Engineering 15 min read
Run less software
We have developed a critical philosophy behind how we build software, and the tech stack we rely on. We call it Run Less Software, and here we explain its three pillars.
Engineering 15 min read
We have developed a critical philosophy behind how we build software, and the tech stack we rely on. We call it Run Less Software, and here we explain its three pillars.
Product & Design 32 min listen
With so many moving parts in the creation process, from visual design to content or front-end development, what’s the one…
Product & Design 3 min read
What does it mean to be challenged? I’ve found the greatest satisfaction in life comes from times I’ve pushed myself…
Product & Design 4 min read
Our minds are always busy. We’re reading emails, collaborating in meetings, writing code, sketching ideas, talking to our customers or…
Product & Design 31 min listen
So before we turn the page into 2018, I sat down with the leaders of our product team, VP of…
Product & Design 4 min read
A/B tests provide more than statistical validation of one execution over another. They can and should impact how your team…
Product & Design 3 min read
We had an offsite a couple of weeks ago where we reached a counterintuitive conclusion: product teams work best without…
Customer Engagement 29 min listen
The reason is simple: No matter how many new users you acquire, they won’t grow your business unless they’re successfully…
News & Updates 1 min read
“At Intercom, we believe building a great product should be the first focus of every startup.” This was the opening…